Due to the current pandemic, all sales are Final at Steppes Boutique unless you receive a defective or incorrect item.
To be eligible for a return, This must be our mistake at Steppes Boutique and items must be unused in its original packaging.
Order processing and delivery
All orders are processed and shipped within 48 hours of order submission. The exceptions are only to pre-order items and items otherwise stated in description. Orders are shipped by USPS or UPS, depending on your selection at check out. Orders are typically received within 5 business days or less.
Refunds (Applicable only to defective items)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. we will make arrangements with you to return the items. Shipping charges and refunds are ONLY accepted once authorized.
You will be responsible for paying for your own shipping costs for returning your item, unless this was due to a Steppes Boutique error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.